Comments on: Everybody Hates Natural Language Autobots

By: VZ

VZ — Thu, 11 Apr 2019 21:16:58 +0000

If you ever get worried about AI and automation taking over, just call your local cable TV provider or other random mega corp and you will realize you have nothing to worry about…

By: Mark E. Jeftovic

Mark E. Jeftovic — Fri, 08 Mar 2019 14:42:33 +0000

In reply to Sieg Pedde. Well Sieg, I learned a lot about customer service from watching how you operate Helix Courier :)

By: Sieg Pedde

Sieg Pedde — Fri, 08 Mar 2019 14:26:25 +0000

Hallelujah. Amen! I hate any sort of automated systems. They are disrespectful to the customer, demeaning to use, and infuriating as hell. As you do at http://www.easydns.com, my company has live telephone customer service and furthermore, we try to get every customer service rep to ‘own’ the incoming call, the request, and the ultimate resolution if the incoming call is about a problem. That is of course not always possible but being handed around from one live body to another because no-one has a clue or the authority to do something, is almost as bad as being in automated telephone hell. Customer service ain’t what it used to be, folks. Appreciate the live attention, when you can get it!

By: David Barnett

David Barnett — Fri, 08 Mar 2019 00:25:27 +0000

Autobot versus human customer service is indicative of the future of employment. We are moving to a world where material things require very little human input to create. That leaves lots of humans available to do what humans do best – interacting with other humans. It is time we recognised that all economic value ultimately comes down to service.

It may take while for the prices of material things to adjust, but they will have to, otherwise the market for them will disappear (if you have no humans employed in creating them, who has the money to buy them?). We are in for a bumpy ride before people stop looking at the recent past and get their heads round the present and the future.

By: Rick Piovesan

Rick Piovesan — Thu, 07 Mar 2019 20:08:10 +0000

sooo right. great experiment #1 was Bell Canada’s “Emily” I’m sure they spent a fortune and years on .. finally dumped it and back to key-IVR. No doubt because of all the customers (such as me) saying “this sucks and not I’m talking to a mindless “feel so good” brain-dead bit of software, I’m walking.” They actually now have humans, and based in this country no less. Could it be the megas might ever so slowly be learning?
Anyhow, keep up the good words. And EasyDns rocks.
Cheers, Rick.